Introduction

Digitalbytech is committed to providing high-quality services, including AI-powered monitoring, SaaS platforms, IT support, and digital solutions. Our Refund Policy ensures transparency and fairness if you are not satisfied with our services.

1. Eligibility for Refund

A refund may be requested under the following circumstances:

  • Paid services not delivered as promised or technically inaccessible.

  • Duplicate payments or overcharges.

  • Cancellation of subscription before service activation (specific terms may apply).

Refunds are not available for:

  • Services used or accessed fully by the customer.

  • Partial usage of subscriptions unless explicitly approved.

  • Voluntary cancellation after the service period has started without valid reason.

2. Refund Request Process

To request a refund:

  1. Contact Digitalbytech Support at [email protected] or call +91 8765867589.

  2. Provide payment details, invoice number, and reason for refund.

  3. Our support team will review your request within 5–7 business days.

3. Refund Timeline

  • Approved refunds will be processed within 7–14 business days.

  • Refunds are returned via the original payment method.

  • Bank or gateway processing times may vary depending on your financial institution.

4. Subscription & SaaS Refunds

  • Refunds for subscription-based services depend on the plan type (monthly, yearly).

  • Trial users who cancel within the trial period are eligible for full refunds.

  • Upgrades or downgrades of plans may result in prorated refunds according to usage.

5. Refund Conditions for Digital Products & Software

  • Refunds are only applicable if the product or service is defective, inaccessible, or not delivered as described.

  • Requests for refunds must be made within 30 days of purchase.

6. Non-Refundable Items

  • Consultation fees, one-time service charges, or custom solutions already delivered.

  • Late cancellations or missed deadlines.

7. Changes to the Refund Policy

  • Digitalbytech reserves the right to update or modify this Refund Policy at any time.

  • Changes will be posted on this page with an updated “Last Updated” date.

  • Continued use of services constitutes acceptance of the revised policy.

8. Contact Information

For refund inquiries or assistance:

  • Email: [email protected]

  • Phone: +91 8765867589

  • Address: Office No. 118 & 119, First Floor, Ansal City Center Hazratganj, Lucknow, Uttar Pradesh, India, 226001.

Last Updated: September 2025