Introduction

Digitalbytech is committed to providing flexible solutions for customers. Our Cancellations Policy explains how users can cancel services, subscriptions, or products and outlines the conditions and timelines for cancellations.

1. Service Cancellation

  • Users may cancel any service or subscription before the service period begins.

  • Cancellation requests must be sent via email or support contact.

  • Confirmation of cancellation will be sent within 24–48 hours of receipt.

2. SaaS & Subscription Cancellations

  • Monthly and yearly subscription plans can be canceled at any time.

  • Cancellation requests received before the renewal date will not be charged for the next period.

  • Partial refunds may be considered for unused periods, depending on the plan and terms.

3. Cancellation Process

To cancel a service or subscription:

  1. Contact Digitalbytech Support at [email protected] or call +91 8765867589.

  2. Provide service details, subscription ID, or invoice number.

  3. Request confirmation and retain the cancellation acknowledgment for your records.

4. Conditions and Restrictions

  • Services already delivered, or access already provided, may not be eligible for full cancellation or refund.

  • Certain custom solutions, one-time charges, or hardware orders may have specific cancellation restrictions.

  • Users are responsible for any pending dues up to the cancellation date.

5. Refunds After Cancellation

  • Refund eligibility follows our Refund Policy, including timelines and conditions.

  • Refunds are processed via the original payment method within 7–14 business days after approval.

6. Changes to Cancellation Policy

  • Digitalbytech reserves the right to update or modify this policy at any time.

  • Updates will be posted on this page with a “Last Updated” date.

  • Continued use of services after changes constitutes acceptance of the revised policy.

7. Contact Information

For cancellation inquiries or support:

  • Email: [email protected]

  • Phone: +91 8765867589

  • Address: Office No. 118 & 119, First Floor, Ansal City Center Hazratganj, Lucknow, Uttar Pradesh, India, 226001.

Last Updated: September 2025